CrateSight
Help with CrateSight
My link says it was already used, or it expired
Each link works once. Tap My CrateSight at the top of our website, enter the email you booked with, and we'll email you a new sign-in link.
The camera won’t open when I tap scan
Your phone may be blocking the camera for our site. On iPhone: Settings, then Safari, then Camera, and choose Allow. On Android: tap the lock icon by the web address, then Permissions, then Camera. Or skip the camera: below it, use Or type the tote number and enter the number printed on the tote.
It says photos are waiting for signal
Your photos are safe on your phone and send on their own once you have signal. Keep CrateSight open for a moment when you're back on Wi-Fi, or tap Try now. Don't sign out until they've sent; CrateSight warns you if any are still waiting.
My family can’t get in
The person who booked adds them under Family helping you pack? on the CrateSight home screen, with their name and email. They get an invite by email. If it expired, they can tap My CrateSight and enter that same email.
My movers can’t open the checklist
Open CrateSight, find Movers helping out?, and tap Show bigger so they can scan the code with their phone camera, or tap Send to your movers to text it. If you made a new link, the old one stops working, so send the new one.
A tote says “This tote isn’t on your move”
That tote may have been swapped at delivery. Text us the number on the tote and we'll put it on your move.
I lost my phone, or signed in on someone else’s
On a phone you still have, tap Sign out of this phone at the bottom of the CrateSight home screen. For a phone you no longer have, call or text us and we'll sign you out everywhere and cancel any links on it. Pages that phone already opened are wiped the next time it goes online.
How do I put CrateSight on my home screen?
On iPhone in Safari: tap Share, then Add to Home Screen. On Android: tap Add to home screen on the CrateSight home screen, or choose Install app from your browser's menu.
When are my photos deleted?
When all of your totes are back with us, we email you, and everything is permanently deleted, photos included, 7 days after we email you that your totes are back. Save any photo you'd like to keep before the date in that email.
Still stuck? We'll sort it out.
Call (470) 851-6059, text the same number, or email hello@cherokeecrate.com. Tell us the email you booked with and what you see on screen.