Answers to common questions.

At least 48 hours preferred. Same-day may be possible — text us and we'll do our best.

Cherokee County and about 30 driving miles around it — Holly Springs, Woodstock, Canton, Acworth, Marietta, Kennesaw, Roswell, Alpharetta, White, Waleska, Atlanta, Cartersville, Tate, Ball Ground, Cumming, Emerson, Jasper, Duluth, Powder Springs, Smyrna, Rydal, Norcross, Austell, Clarkdale, Mableton. Every package is available everywhere we serve; distance sets the delivery charge, not what you can rent. Delivery is included within 15 driving miles, +$25 to 25, and +$45 to 30. Text us at (470) 851-6059 for edge cases — we may be able to help.

We give you a 2-hour delivery window and text you when we're on the way.

Yes, up to 24 hours before delivery at no charge. Text or email us.

27″ × 17″ × 12″, up to 65 lbs. Same footprint as a standard large cardboard box — but much sturdier.

No. Lids are attached and lock shut. No tape, no assembly.

Yes. Every tote is sanitized between rentals.

Normal wear and tear is covered. Major damage (cracks, broken lids) is a $25/tote replacement fee.

7 days standard. Extensions available at $10/day (Studio), $12/day (Standard), or $15/day (Whole Home) — just let us know before pickup.

Not in Cherokee County — delivery and pickup are included everywhere in the county, and within 15 miles of Holly Springs. Further out there is a one-time delivery charge: $25 up to about 25 miles, $45 up to 30. It is charged once for the whole rental, not per week, and you will see it before you book.

All major credit cards via Stripe. Payment is processed securely at checkout.

Yes. We partner with real estate agents across Cherokee County to offer co-branded closing gifts. See our Realtor Partner page.

Yes, on Premium ($119) and Estate ($159) tiers. Essential tier includes a branded insert card.

Contact us directly at hello@cherokeecrate.com or fill out the partner form on our Realtor page.